Shipping and Returns

Review our policy on refunds, returns, and shipping for coffee and merch purchases made on our website.

RETURNS

Our Coffee – Due to the perishable nature of our coffee and the freshness standards we guarantee, we are unable to accept returns on coffee. However, if we’ve made a mistake with your order, please contact our support team at info@venetocafe.com for further assistance.Merchandise – We accept returns within a 30 day period, only if merchandise is unused.

SHIPPING

Our coffee is 100% Colombian, roasted at origin, and shipped directly from Colombia to the USA. This allows it to arrive fresh, preserving the rich flavor and aroma that make Veneto unique.

To ensure every bag meets our freshness standards, orders typically arrive within 4–6 business days. We currently ship on Tuesdays and Thursdays so your coffee reaches you at its best.

PRIVACY STATEMENT

Please refer to our Privacy Policy for information about how Veneto Café collects, uses and discloses personal information from users of the Site.